-All sessions require the session fee to be prepaid. Vouchers include session fee and count towards the retainer.
-Payment or voucher number must be supplied within 1 hour of scheduling to reserve day/time.
-Your session payment is refundable up to 7 days before your scheduled day.
-Within 7 – 3 days, your session payment is transferable to 1 new day/time.
-In the case of a second appointment rescheduled within 7 – 3 days, your next session will require a nonrefundable $20 rescheduling fee for Mini or Standard sessions. Showcase or outdoor sessions will require a nonrefundable $40 rescheduling fee.
-Session payments are nonrefundable/nontransferable within 48 hours of your scheduled day/time.
-Rescheduling your appointment or cancelling within 48 hours will require a new session payment to reschedule a new day/time.
-Chelsea V Photography reserves the right to reschedule any session for any reason at any time.
-You will not be charged for a second session in the case of Chelsea V Photography cancelling your session due to illness, inclement weather, emergencies, or other unforeseen issues.
-Your session fee will be refunded if you decide to not reschedule in the case of emergency cancellations by Chelsea V Photography.
-No additional discounts or other compensation will be required by Chelsea V Photography in the case of emergency cancellations.
-For natural light shots outside, schedule at least 1 hour before sunset.
-Outdoor sessions cannot be guaranteed for weather, lighting (sunsets), environment, and privacy. All outdoor locations are public spaces shared by other people, animals, and children.
-Outside of studio weather cannot be guaranteed. Outside of studio shots still available in inclement weather during daylight hours.
-All sessions are rain or shine.
-Light rain and clouds will not cancel any session (studio or outdoor). Normal cancellation policy applies to outdoor sessions with light rain. Chelsea V Photography reserves the right to cancel a session same day due to inclement weather.
-Digital image orders require 3-7 business days for delivery via Google Drive. Size of your order will determine delivery time.
-Print orders shipped require 7-10 business days for delivery.
-All print orders require a $10 shipping and handling fee unless otherwise noted at the time of your order.
-Any issues with prints will be replaced with exchange. Previous prints must be brought in or shipped to 9810 Scripps Lake Drive Suite G and exchanged to receive new print outs.
-Digital Image orders are nonrefundable and cannot be exchanged once delivered.
-Basic retouch adjustments may be requested at no additional charge.
-Complex retouch may require additional cost. Price to be determined and approved before work completion.
-Retouch services are nonrefundable once delivered.
-24 Hour Rush Delivery available starting at $20. Size of your order will determine total cost. 24 Hour Rush only available while slots lasts.
Strive for Satisfied Clients
If you’re not happy with any part of the process, alert Chelsea V right away. Chelsea V strives for satisfied clients. With over 15 years experience working with clients, she has encountered many different people with many different requests and view points. She will work with you to achieve the best solution for both her client and her business.
Payments may be made through all major Credit Cards, Zelle, Cash App, or Venmo App. Invoices will be sent via Square.
Thank you for choosing Chelsea V Photography.